Rent & deposits

Helpful information about your deposit, rent and how it all works.

How do I pay my rent?

Rent can be paid via your secure online account, the online portal can be accessed using this link, once logged into your portal please click ‘Pay Now’ and complete the steps.

Can I pay in instalments?

When you accept your room offer, you’ll be given two options:

  • To pay your rent in full
  • To pay your rent in instalments spread throughout the year (If you have a valid UK Guarantor)

You can choose whichever is most convenient for you.

If you can opt to pay your rent in three instalments, these payments are due in September, January and April.

If you don’t have a valid UK Guarantor, you will be required to pay in full. Please note you must have paid the rent due by the time you arrive to check in.

What is included in my rent?

All utility bills such as gas, electricity and water as well as Wi-fi is included in your rent. Your TV licence is not included in your rent.

Can I move in before paying my rent?

All rent that is due must have been paid when you check-in. If you are having difficulties or you think this will be a problem, please contact the property as early as possible and they will be able to help you.

Can I pay my rent from outside of the UK?

Your rent can be paid from anywhere in the world using your secure online account, the online portal can be accessed using this link, once logged into your portal please click ‘Pay Now’ and complete the steps.

What happens if Student Finance is paid late?

You will be required to provide evidence of your student loan schedule to the property team for a payment plan to be set up.

You will be required to pay four weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date.

Please note your rent payment plan must be pre-arranged and agreed with the property manager prior to your move-in date. If no arrangement has been made, rent is due as per your tenancy agreement.

How much is my deposit?

Deposits for our properties are £250 and your deposit will be placed into a deposit protection scheme We use Tenancy Deposit Scheme (TDS), where it will be held safely for the duration of your tenancy and will be returned to you at the end of your contract.

When do I get my deposit back?

Your deposit will be returned to you within 30 days of your tenancy agreement ending. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment.

All deposits are secured with a deposit protection scheme, we use Tenancy Deposit Scheme (TDS). TDS will contact you on your registered email address and ask you to authorise the refund and submit your bank details to them.

Please be aware, the deposit refund process is managed by TDS and is not influenced by Torsion Students Ltd. Should you have any queries regarding your deposit please contact Tenancy Deposit Scheme directly.